Recently, Mike Bayes was interviewed by the Reach Connect Uplift Women show about the biggest issues businesses have with their Local SEO. Although these tips are not all inclusive, they are very important to your website’s rankings. Listen to this 13-minute video to hear about the main Local SEO basics.
Recently we have been hearing a lot from webmasters about recommending citation services for their clients. This interview may convince you to be a little more careful going down that path.
The 5 most important factors that can hurt your site’s ranking are.
@ Inconsistent NPA across the web (Name address and phone number of your company)
@ Use the right meta tags on every page.
@ Don’t use third party tracking numbers
@ Not using your address on your site
@ Not listing in the BIG local directories. (Google My Business, Yelp and others)
And here is a video with Matt Cutts from Google on the most common SEO mistakes. This isn’t specific to Local SEO but applies across the board.
@ Make your site crawlable
@ Include the right words on the page.
@ Put your business hours on the site
@ Compelling content and marketing (not link building)
@ Title and descriptions of the most important pages
@ Not using Web Master researches.
Between these two videos, you will have a great start on having a “visible” website in the search engine results.
Call us for a free 30-minute review of your site! 720-254-1234. We are a Denver area-based Local SEO services company.
It’s pretty common knowledge that a good review from your customer is going to have a positive effect on your web visibility. Clearly those map listings that, in addition to the standard information also show a star rating, are more than likely to get a better click through rate. Note the screen shot below. Which two reviews are going to catch your eye? But there’s more to the power and value of a review than just click through rates.
Semantic SEO is playing a larger and larger role in how your site will be ranked and who will view it (depending on Googles perception of the searchers intent.
How that might affect your sites visibility is in the words the reviewer uses in the review. It would seem to be common sense, but when asking for a review, you may want to help your customers with some of the words they could use.
If I was a dentist, and I wanted a certain type of dentistry to stand out, I would ask for the reviewer to mention “Orthodontics“. I don’t think you need to ask them to use the word…. but you could suggest they mention the procedure they had.
When you request a review or encourage your clients to write one, it’s very helpful to them if you give some ideas on what they might want to say….
For our clients we suggest they send out a request, with full step by step instructions on the process of getting to the review page, and then give a few ideas to get them started.
Things like… what was the project we worked on for you?
What city are you in?
Were you happy with the?
– Office staff
– value delivered.
By helping in this way you should see a better response, and a better result in web visibility because semantically your reviews are matching the services you want to be highlighted.
And it doesn’t hurt to take a look at your company description on your Google My Business listing, and make sure it reflects your business goals as well. Again, if you are a Dentist (And we don’t do web visibility for Dentists) and you want to do more Orthodontics, well then you may want to use that word as well as the phrases that relate to it in your description, and mentioned in reviews.
And, I guess it goes without saying, ask the type of customers you want more of to provide reviews. <<<<< Smart.
I want to caution you to never write a fake review or have one written. Following Googles guidelines is important, as well as any other platform you want to see reviews of your business on.
Many sales consultants and sales coaching firms talk about the 5 to 7 numbers you need to understand to grow your
business. In every case they start with the number of leads you will need, and then move to how many you need to covert
to customers, and then average revenue per customer… so on and so on.
These 5 or 7 numbers are all based on missing elements!
But here is whats missing, and it is the foundation of lead generation. You must start with what you can pay for a new
customer, and then apply your conversion or closing rate to get to the number of leads, not that you need, but what you
can afford! You can then see dramatic improvement in obtaining more leads by improving your closing percentage.
Increasing your closing percentage will dramatically increase the number of leads you can afford.
Generating leads is easy! I’ll say it again, GENERATING LEADS is easy. Paying for leads is the challenge. Hey, if you have a
big enough budget lead generation isn’t the problem.
Now, for those of us who have a limited budget, lets look quickly at how you build your lead generation program, and
eventually your sales plan from it.
What can you pay for a customer?
This could be a percentage of your gross sales price. It’s going to depend on your gross margins. If your gross
margins are 50%, you may be able to pay 30% for a new customer. If your gross margin is 27% (about as low
as many business can go and survive), you may only be able to use 7% of the gross for a customer.
So. Your average ticket is $20,000. You can pay 7% for a customer, thats $1400.00. You close 20% of your
leads, so you can pay one 5th of the customer cost, or $280.00 per lead.
Apply that number to your monthly advertising and marketing budget and
now you at least you know how much you can spend and how many leads that will produce.
( now work with us to increase your closing percentage and you will be able to afford more
leads, its a success cycle!)
As a client we will work with you on these areas to produce a lead generation program that grows your sales
How to spend your money to generate leads with your budget
How to increase the number of leads based on your budget
How to close more sales from the leads you receive
How to compensate your sales force
And many more.
That’s one of the top questions you can ask yourself before you start hunting for new customers.
Like so many things in business (and life) selling and buying are cyclical. Most industries buy during certain time periods, and sell during certain time periods. Generally they will buy right before they start their sales season, or right after. Those periods of time may vary, and vary vastly (I just used vary vastly because I thought it has an interesting sound) … so when it’s time for you or your business to build a sales and marketing campaign, start with this question.
When does my prospect buy my services?
How far in advance do they start looking for me?
Where do they look to find my service/product? (access)
What information are they looking for? (educate)
Once you have this information, and you should be able to gather it from your past sales and those sales cycles, or just using common sense, you now can plan your campaign. (You’re welcome).
When it comes to planning, I like the old saying attributed to Abe Lincoln. “If I had 8 hours to cut down a tree, I’d spend 7 of those sharpening the axe”.
I like to frame a campaign around the SAVE marketing process, or at least view it through it’s
properties, those being :
S. This is the fix to whatever problem they are trying to solve. ( Called solution in this system)
A. Access. This one I use in any sales or marketing plan. How is your prospect going to access your information? If you have answered the question, how will they find your business from the first set of questions, this becomes a no brainer. If you are guessing, go back and figure it out. YOU MUST KNOW how prospects find your service for any campaign to be a success. Don’t assume here, do your work, sharpen that axe!
V. Value. Okay.. over used, but there are really only two type value propositions… Price or value. So which are you? If you’re competing with price how well positioned are you. Are you in fact a great price for the fix you can provide, or are you just cheap. Just cheap is a losing proposition. Do you provide high end fixes that the prospect will pay for, then you need to clearly communicate how that will give a greater return than your competition, and make it as easy as possible. High end value propositions that carry the added weight of complexity are losers. Value with simplicity … thats a sharp axe! E. Education. This is tricky. Seriously, most prospects will contact you after they have completed a great deal of research. They are already educated, so over educating is a bore.
Here’s one way to educate. Once you know what they need from you, say, I can do that…
And then do a little Bruno Mars…. “Don’t believe me, just watch” BOOM!
Now dance, do the dance really well, and on beat…That means showing them right then and right there that you have exactly what they need. Bring out the testimonials… Boom, “delivered exactly what they wanted to a customer”…bring out the dashboard BOOM… just what they asked for, ready to roll… Bring up the website your company just built, and the customer already love’s… BOOM. Show them the price… in their budget and the terms they wanted.. BOOM.
I have got to stop watching so many funk videos, but you get the point, I hope. Educate on how your solution, or fix, is what they wanted. That’s education, don’t walk them through the boring a,b,c’s when they need 2+2 = 4.
Back to the season thing. None of this matters if the prospect isn’t in their buying season. And as you can figure out, you and your team will invest a bunch of time and money into the preparation of the campaign
Check out this screen shot. Let’s say your looking to get a free estimate to finish your basement. You search basement finishing company. Who would you click on?
I’ll bet your eyes were drawn to the two companies that have those 5 stars and a numerical rating. When you complete this search the screen is larger and the reviews are even more prominent.
Do your client or business a favor. Ask your customers to leave a Google review. It not only helps click through s, but it can also help your rankings.
More reviews, more clicks for people searching for your service. There are correct ways to ask, and it’s important to follow the Google review guidelines. If you aren’t familiar with those here is a link to the Google review guidelines.
In recent research on web sites that ranked on the first page of Google an interesting common thread appeared. I want to premise this with the information that this was a small view in a local area of a few competitive industries, those being Dentists and other related searches.
We looked at results from both organic and local pack results.
The MOZ trust factor was as consistent as a ranking factor as any other. Out performing Page Rank and Domain Rank. hmmm.
“We determine MozTrust by calculating link “distance” between a given page and a seeded trust source on the Internet. Think of this like six degrees of separation: The closer you are linked to a trusted website, the more trust you have, yourself.
We score MozTrust on a logarithmic scale between 0 and 10. Thus, it’s much easier to improve from a MozTrust of 3 to 4 than it is to improve from 8 to 9.
How can MozTrust be improved?
MozTrust can be improved by getting links from other sites with high MozTrust such as government institutions and universities.
For those of us who work in the SEO field, we know getting links (earning links) from government sites and universities can be very challenging. So the question becomes, where can a business earn links that are high trust sites, or very close to a high trust site.
It should be noted that the MOZ trust ranking will change depending on what page you are listed on in a site. So you may want to take the time to see how you can have your site mentioned on a page as close as possible to the home page.
Here are some Local type sites that can add trust ranking (and traffic) to your site.
Chamber of Commerce sites. I’ve seen several high ranked sites that have primarily chamber links (6-8).
Your Better Business Bureau. On some, even the individual business pages have strong trust factors.
Your local Newspapers and T.V. channels
Those are great sites to start with. And they make sense for reasons far beyond SEO.
More to follow as we look further into MOZ trust and its value and implementation on a site.
Most businesses need a sales boost now and then, the challenge is making that happen quickly.
If you are waiting for Referrals to call you, well that happens when that happens.
So how can a business find sales fast using the Internet? You are going to need to advertise. It’s the only quick way to find new prospects online, which isn’t a terrible thing, as long as you have a well thought out plan, and campaign.
Let’s use the number one method in the world for online advertising, Google Ad Words program. That’s when you place an ad on the Google search results for the keywords that prospects use to find your business. You can place your ad on just the Google search and partners sites, or on Google and all the Ad Sense partners they have (you know, when you see an ad for a business on a site you are viewing, not a Search engine? Those ads are placed (in many cases) through the Google Ad Sense program.
Here is what a normal Google Ad Words ad looks like on a search result page for someone search for a Dentist in Denver.
Your ad is placed on the search result page according to three basic criteria. The amount you are willing to pay for someone to click on your ad compared to the other advertisers, the relevancy of the ad to the keyword search, and the relevancy of your ad to the page the search leads to on your site (called a landing page, this doesn’t need to be a home page).
Google is a very powerful lead generation source for many businesses.
So here are the steps to get started and have an ad showing in one day.
Develop your budget. For bigger ticket sales assume a 20% cost of sale based on your Gross Margin for the advertising if you have no other metric to use. So if you sell a $40,000 item, your gross is $6,000. You should assume you will pay $1200. for one sale. Yes, that may sound expensive, and its only a rule of thumb. You may do significantly better, or if you can lose money on advertising if you are not careful.
Develop a landing page where your prospects will “land” when they click on your ad. There is a ton of information online about how to build a great landing page. Sometimes you already have this page on your site and you won’t have to change a thing. Or you can start with a home page as you build a better landing page. In a great ad words program you might end up with 10 or more landing pages designed for specific type searches, but for right now, lets get this program running!
Build your Ad Words program. You can do this on your own using Ad Words Express, where Google does all the work for you, or build it yourself. Building it yourself, or using a company to do so is a better choice. You’ll have far better control and insight on how the program is performing. There are lots of little tactics you need to be aware of, but the big buckets are, Type of keyword match you use, the locations of where you want your ads run, the time of day and days you will be running your ads, daily budget, ad groups, campaigns, producing multiple ads for testing,and bid amounts you pay for each keyword. ( a good reason to use us to at least set up and monitor the program)
Have a plan on how you will respond to each inquire. They may contact you through your contact form, or call. Be prepared to answer the call, or call then as soon as possible from a contact form inquire. You may want to write a script for yourself or the person answering the calls with the qualifying questions you want to ask. Have a calendar ready to schedule an appointment.
Track all your results. With any advertising, you need to understand what is working, and what doesn’t. You need to plan to spend some money on the learning process as you understand what keywords pay off, and which ones are a money pit. Good idea to have Google analytics on your site. And make sure you monitor your Ad Words program daily for the first 30 days.
Okay, it may sound overwhelming, but many small businesses do this on there own. If you are in a hurry, or just feel more comfortable letting an experience company manage this for you, please call us for a free assessment of how this would work for your business.
The Small Business Purchasing Guide to Advertising
20 years and over 200 million dollars in sales generated for small and medium size businesses have taught us a few lessons about growing sales and how to advertise. As a business growth consulting company, it’s important we communicate the best practices for researching and buying advertising to our clients and any interested small businesses.
Did you know that experts suggest that 70% of advertising dollars are wasted! My experience seems to confirm this. Here are the key lessons and tips that should save you a ton of money, and bring you better prospects.
When deciding on where to advertise for new customers –
Three Good References
Do not advertise or utilize any source until you have spoken with and received three good references from current or recent advertisers with services similar to yours. If a company can not provide you with references (again from services or products like yours) DO NOT USE. Sounds so simple. Very few companies do it.
Long Term Customers
Does the advertising you’re considering have long term customers who utilize it over and over? Companies don’t stop using good advertising methods. Ask them for the last year’s worth of their product (if a magazine, direct mail piece, or other print) and see what the turn over of advertisers is. If it’s a non print opportunity, ask for references that have used the method for at least a year.We research new advertising opportunities for clients every year. 90% get a thumbs-down just based on the above.
New Advertising Opportunities
DO NOT USE new advertising companies.They have no history and some of the largest money wasters are new companies with great stories. If it works they will be around when it’s proven and safe for you to spend money with them.
Don’t Get Sold!
The word sales means to persuade. Don’t let a good sales person make your decision. The sales person is there to provide information to you so you can persuade yourself. Think of sales reps as information givers, and you be the judge based on facts.
Only advertise with companies that attract your type customer. Coupons attract price buyers. If you’re not a price seller why would you waste your money advertising to the wrong type prospect?
Have a professional design your advertising if you’re not a marketing guru.A well thought out and designed advertising piece (Web Site, Social Media, Direct mail, Yellow Page, magazine, TV buy, Radio and other) will generate three or four times the response as the generic owner or non marketing pro produced advertising. For a few hundred dollars you will see a huge impact on the response. And it’s a one time investment.
Don’t have the company providing the advertising do the advertisement or your ad will look and sound just like all the others.
As an example, I see companies use Pay-per-Click advertising on the Internet attached to a cheap and poorly put together web site all the time. They’re getting 25% of the response my clients get for the same money because they only spent a few dollars on a web site. For an extra $1000, they could sell four times as much!
Don’t Advertise Until You’re Ready to Provide Great Service
I had a friend that spent a lot of money on hosting a live remote radio program at one of his restaurants. The turn out was excellent. So good in fact that people had to wait a long time and the staff was completely swamped. The service was poor, and they ran out of many items.All they accomplished was spending money and sending hundreds of potential customers away never to return.
Free Advertising and Marketing
Any advertising and marketing that works is in essence free. It’s throwing away money if it doesn’t. Do your homework.
The “It Takes Repetition for Advertising to Work” Line
Yes, you need to continually reach your target in new and different ways. No, sending the same direct mail piece and getting a bad response time after time does not qualify as a good plan. If it’s not working after the first one or two times -stop it, and figure out what’s wrong.
Change Your Message
Sending the same post card, letter, direct mail piece, or saying the same thing over and over in advertising is another waste. Plan on changing your offer, or message every chance you get.Learn from the big guys. McDonalds is always offering new incentives, or products. You know what? They do it not to sell you a new sandwich; they do it to keep you listening.
To Everything There is a Season – Time Your Advertising
Buyers purchase your service or product at predictable and logical times.For some companies this is a “season” A landscaper in Denver is going to sell 70% of their customers during four months of the year. Spending advertising dollars in December for a landscaper is wasted dollars. Know your customers buying cycle and advertise in these periods.
Did you know for instance that a direct mail piece or flier that arrives at a home on Monday will get two or more times the response than one delivered on Friday for a home improvement company? You may save .05 with a company that delivers whenever they want, but you’re losing response and a lot of dollars. Are you advertising to save money or sell more customers?
Referrals from happy customers are hands down, no question asked, flat out, absolutely, bar none, I am not joking – your best advertising. Yet, referrals are a lot like the old saying about weather. Every one knows about it but no one does any thing about it.Have a referral program in place for every customer. Make it the foundation of your advertising program. I have purchased several referral program guides and developed and implemented referral programs for many clients and every one of the companies that I was a partner or owner of. Nothing beats referrals. If you do nothing else, start a good referral program. Track it, promote it constantly, and focus on it.
The first sign for me of a company that needs our services is they have no defined referral program. Our company does 90% of our business through referrals.
Be a Sharp Shooter
Target and reach.It can save you a lot of money. If you don’t know who your ideal prospects are down to their shoe sizes, you’re spending way too much money reaching them.
In today’s database world, you might be surprised how targeted you can become with your advertising. Once you have your market truly identified, your cost to reach them will go way down and your response will go way up.
Spend Every Dollar You Have
If a specific advertising method is working, spend everything you can on it as long as you can support the new sales. Why companies have some methods that work, and then continue to use others that don’t will always amaze me. Spend your time and money on the stuff that works. Find more of it; spend more on it, until you maximize its return.
Margin and Volume – Define Where You Advertise
The margins you have in your service or product will define your method and budget for advertising.A large volume of potential customers brings down your cost of reach.
A large margin allows you to spend more to reach your target.
If you have a large volume of potential customers with a large margin of profit (or gross margin) – you can advertise a lot. If you have a small volume of potential customers (a service or product for a specific small category of customer) and a small margin – you’re going to be limited to the methods you employ.
A business broker knows that they may only see 10 or 20 good new prospects a year, which is a tiny market, but their margins are good. In this case they will have dollars to advertise wisely. McDonalds has a huge volume and an average margin. They can advertise a lot as the cost of “reach” is very small.
My One Call, LLC 2015
Those are the top tips. If you utilize them consistently, I am confident that you will save money (which goes right into your profit) and produce more revenue for the dollars you spend, which produces more profit!
Feel free to pass this on to any other business owners or managers that you think would find it of value.